privacy policy
Protecting your personal data
This policy serves to inform website visitors about the way in which their personal data is treated and protected when they visit the hospitality.loccitane.com site. We recommend that you carefully read this policy before submitting your personal details.
L'Occitane International (Suisse) SA is responsible for the handling of personal data on the hospitality.loccitane.com site.
We invite you to read this policy regularly for you to be aware of any modifications made to it and of the way in which we handle your personal information. These changes will be published on our site.
Our Group corporate, e-commerce as well as careers sites are subject to their own respective terms and conditions, personal data protection policies and cookies guidelines. We invite you to read these carefully when you visit these sites.
Collecting and using your personal data
When we refer to personal data, we mean all information that relates to a physical person who can be identified, whether directly or indirectly, by means of an ID number or by several characteristics that are distinct to that person only.
We may collect and use the following personal information from visitors to our hospitality.loccitane.com site for the legitimate purposes and our legitimate interests as defined below:
Data about your identity, in particular your civil status, your family name, your first name and your email address, which is collected when you complete the contact form when submitting your requests or questions, for their appropriate handling. Information that is essential for use to be able to answer your request are identified with an asterisk;
Data relating to your browsing session, such as the date, the time of your connection or visit, the pages visited, the type of browser used, the browser's language and your IP address. These information are collected to ensure our website operates appropriately, for implementing appropriate security measures for protecting your browsing, for our website performance and analytics, as well as to enrich our website with media content. For more information, please consult our Cookies Policy for the group.loccitane.com site.
Data about how you heard about L'Occitane en Provence Hospitality is collected for internal analytical and marketing performance purposes, based on our legitimate interest to improve our services and communication.
L’Occitane respects your right to privacy. We comply with the applicable data protection act and implement the necessary technical and organizational measures to guarantee the security of your personal information.
Sharing your personal data
We may share your personal information with certain departments within the L'OCCITANE Group or brands belonging to the Group, as well as certain sub-contractors acting under our instructions. For such subcontracting, we respect the confidentiality and security of your personal data and ensure that it is used only during the time required to carry out their respective tasks.
For achieving the above mentioned purposes and bearing in mind that we are an international group, your personal data may be processed beyond your home country and/or beyond the European Economic Area, the United Kingdom and Switzerland.
When we transfer your information to a country that is deemed adequate for the purposes of UK data protection laws, we take all necessary measures to ensure the security of your personal data, including the UK addendum to the EU standard contractual clauses, application of the additional contractual, organizational and technical measures required and monitoring the standards adopted by these service providers with regard to the protection of personal data and security.
Some of our service providers located in the United States and to whom we transfer your personal data may be certified under the EU-US, Swiss-US, or UK-US Data Privacy Framework with respect to their collection, use and retention of personal data. In such cases, these service providers are registered with the US Department of Commerce as complying with the principles of the Data Privacy Framework. You can consult the list of companies that are certified under the Data Privacy Framework via this link.
Where our service providers located in the United States are certified under the Data Privacy Framework, the transfer of your personal data to these service providers will be conducted in accordance with such certification.
You may obtain more information on these safeguards by contacting us by e-mail or ordinary mail at the addresses shown in the "Your Rights" and "Contact Us" sections below.
Information storage period
We will store your personal information for the duration necessary to fulfill the purposes described above or for duration as required under applicable laws.
Especially, if you contact us as part of a question or request, we will retain your personal data for the duration required to process it, as well as for evidence purposes, in accordance with the statutory provisions in force.
In case cookies would be used on your device, we will retain your data only for the length of time required to fulfil their purposes and for any given period in accordance with the regulations and local instructions.
Links to other sites, applications and services
Our site may provide you with links to other sites, applications and services aside from those exploited by the L'OCCITANE Group and its third parties.
Please note that the handling of your personal data by these sites is not approved by us, nor is it our responsibility, even though we provide the links on our website. The companies managing these sites may have their own statements or policies with respect to the handling of your personal data, and we strongly recommend that you read them carefully. We decline any responsibility regarding the personal data protection practices of these websites, applications or services not provided by L’Occitane Group.
How do we protect your personal data?
We undertake to take appropriate technical and organizational measures to protect your personal data against accidental or involuntary destruction, accidental loss, alteration, unauthorized disclosure, access or use.
Your rights
Right of access: You may request access to your personal data. If you request such access, we will provide you with all the information required by law, including in particular the purposes of the processing, categories of data processed, categories of recipients, data retention periods and your rights.
Right to portability: In certain cases, you may also obtain a copy of your personal data that is commonly used and machine-readable in order to enable you to exercise your right to data portability.
Right of rectification: You may also ask us to rectify all personal data pertaining to you that is inaccurate and to complete any incomplete information.
Right of erasure: Under certain circumstances, you may request that your personal data be erased. We may nevertheless need to retain certain limited data in an archived database, in particular if we have a statutory personal data retention obligation or if the data is necessary to exercise or defend a right in a court of law.
Right to limit processing: Under certain circumstances, you may request to limit the processing of your personal data, in particular when you request that your personal data be rectified.
Right to withdraw your consent: Where the processing of your personal data is based on your consent, you may at any time withdraw any consent you have previously given to us. Such withdrawal will not affect the lawfulness of the processing based on your consent prior to such withdrawal.
Right to object: You may also object at any time to the processing of your Personal Data when it is based on our legitimate interests or for reasons related to your particular situation.
To exercise your rights you may contact us by email or by letter at the addresses set forth in the “How to contact us” section below.
You may also contact L’Occitane’s Data Protection Officer (“DPO”) by email for any question regarding the processing of your personal data, at the following address: dpo@loccitane.com.
You also have the right to submit a complaint to the competent data protection authority of your country.
How to contact us?
If you want to exercise your rights or have questions regarding the protection of your personal data, please contact us by e-mail at hospitality.infos@loccitane.com
Or by letter to the following address: Chem. du Pré-Fleuri 5, 1228 Plan-les-Ouates, Suisse